Education and Certificates

Employment

Administered, troubleshoot, and resolved issues on 160 regional Solaris servers; Created, maintained, and improved scripts for daily tasks; Ensured daily backups of all file systems are completed successfully for business customers using Legato; Maintained and troubleshoot at least 150 Sun Enterprises for email, news, and web services to at least 500,000 residential customers using NetCool, SMC, HP OpenView, Netsaint/Nagios; Checked servers' security using Tripwire; Installed and Configured HP Openview 6.X; Ensured 24/7 services availability; Documented and updated procedures for co-workers; Managed the NetCool Reporter (which used Oracle backend and SQL frontend); Trained new Analyst; As Senior Analyst, managed communications outside the group, most notably to the Internet Operations Center and the Network Operations Center, as well as the management and technical escalation processes.

Reviewed computer system capabilities to determine if requested program or program change is possible within existing system; Created and maintained company's website; log analysis; installed, updated, and maintained the Apache webserver (including secure web server); Configured and implemented firewalls Used various protocols including NIS, NFS, sendmail, TCP/IP, BIND, DNS, samba, DHCP;Installed and configured SCO, AIX, linux, OpenBSD, Solaris with the operating systems (including kernel/performance tuning and applying patches), applications, and peripherals (printers, modems, card swipes, etc); Initiated, updated, and made available Technical Support Help Guide; document and made available to staff members all non standard hardware and/or operating system configuration and troubleshooting information; Created, updated, and maintained scripts; Configured and troubleshoot modem communication; Educated support staff with lecture and/or documentation of any new and/or forgotten technical information; Ensured backing up critical on-house data to tape and offsite storage using Sysback and mksysb; Maintained: mirror and mailing lists

Computerized and organized records to assist Civil Engineers and Land Surveyors; Installed, maintained, improved, and upgraded computers hardware, software, and network; Upgraded and recommended acceptable software, hardware, and network for processing surveys; Participated in research and analysis of operations

Designed and maintained clients' websites; Worked with clients on finding desired web presentation; Worked with other developers to achieve desired goals; Trained clients in HTML; Computer consultation; Educated clients in hardware, software, and network usage

Compiled, debugged, and installed programs on Suns (SunOS and Solaris), HP (HP-UX, Domain OS), NeXTStep, Linux, and Novell; Maintained the NCSA and Apache webserver; log analysis; Ported programs to the desired machine architecture; Helped about 1000 users solve their computer problems through e-mail, telephone, and personal contact; Installed and updated the X-Terminals (Tektronix and HP (Envizex and RX 700)); Created and deleted user accounts on UNIX servers and Novell; Backed up systems and restored files using Legato; Installed Operating System on the HP, NeXT, Suns, including kernel/performance tuning and applying patches; Took care of machines' security (physical and network); Trained new support staff/apprentice; Maintained: mirror, mailing lists, ftp site, and software licenses

Guided and helped clients on applications for DOS, Windows, and Macintosh; Hardware and software support; Equipment preventive maintenance; IBM, Mac, printers

Trained new student workers for specific tasks; Scheduled work hours for 40 students; Resolved disputes/conflicts (student workers and/or customers); Hired and fired student workers; Maintained equipments